PRIVACY POLICY

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Better Outcomes (“Better Outcomes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us and the information we collect when you visit or use our website.

This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit or use https://getbetteroutcomes.site/ (the “Website”), communicate with us, or otherwise interact with Better Outcomes.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices described in this Privacy Policy, please do not use the Website or provide us with personal information.

1. WHO WE ARE

The Website is operated by Better Outcomes.

For questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

Better Outcomes
Attn: Louis Kraus
Email: [email protected]
Phone: (216) 832-4358
Website: https://getbetteroutcomes.site/

Louis Kraus is the designated contact for privacy-related inquiries.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with Better Outcomes.

A. Information You Provide Directly

You may voluntarily provide personal information when you:

Submit a contact or inquiry form;
Request information about Better Outcomes or our services;
Create or maintain an account, if applicable;
Subscribe to communications or newsletters;
Request customer support;
Communicate with us by email, telephone, or other methods;
Participate in surveys, promotions, or other activities;
Purchase or request products or services, where applicable; or
Otherwise communicate or interact with us.

Depending on the nature of your interaction, this information may include:

First and last name;
Email address;
Telephone number;
Mailing or billing address;
Company or organization name;
Account or user information;
Information contained in communications you send to us;
Information you voluntarily provide through forms or other Website features; and
Other information you choose to provide.

You should not provide sensitive personal information through the Website unless it is specifically requested and necessary for the service being provided.

B. Information Collected Automatically

When you visit the Website, certain information may be collected automatically by us or by third-party technologies we use.

This information may include:

Internet Protocol (“IP”) address;
Browser type and version;
Device type;
Operating system;
General geographic location derived from IP address;
Referring website or URL;
Pages viewed;
Links clicked;
Date and time of visits;
Time spent on pages;
Website navigation and interaction information;
Search terms that brought you to the Website;
Language preferences;
Screen resolution and similar technical information; and
Other information about how your device interacts with the Website.

This information generally does not directly identify you by name, but it may be associated with information that does.

We use automatically collected information primarily for security, website operation, analytics, troubleshooting, performance improvement, and understanding how visitors use our Website.

3. COOKIES AND SIMILAR TECHNOLOGIES

Better Outcomes may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve the Website.

Cookies are small files placed on your device that allow a website to recognize your browser and remember certain information.

Cookies may be used for purposes such as:

Operating essential Website functions;
Remembering preferences;
Maintaining sessions;
Understanding Website traffic;
Measuring Website performance;
Detecting fraud or security threats;
Improving Website functionality;
Analyzing visitor behavior; and
Supporting advertising or marketing activities, where applicable.

Types of Cookies

We may use the following categories of cookies:

Essential Cookies:
Necessary for the Website to function properly.

Functional Cookies:
Used to remember preferences and provide enhanced functionality.

Analytics Cookies:
Used to understand how visitors use the Website and help us improve its performance.

Advertising or Marketing Cookies:
Where applicable, these may be used to measure advertising effectiveness or provide advertisements that may be more relevant to visitors.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

Where required by applicable law, we will provide additional consent or cookie-management options.

4. HOW WE USE PERSONAL INFORMATION

Better Outcomes may use personal information for legitimate business and operational purposes, including to:

Provide, maintain, and improve the Website;
Respond to inquiries and requests;
Provide customer service and support;
Communicate with you;
Process transactions or requests;
Provide products or services;
Maintain accounts, where applicable;
Send administrative communications;
Send newsletters, promotional communications, or marketing communications where permitted;
Personalize or improve your experience;
Analyze Website usage and trends;
Monitor and improve Website security;
Detect, prevent, and investigate fraud, abuse, or unauthorized activity;
Troubleshoot technical problems;
Maintain business records;
Comply with legal and regulatory obligations;
Enforce our agreements and policies;
Protect our rights, property, safety, and users; and
Carry out other purposes disclosed to you at or before the time information is collected.

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent when required by law.

5. HOW WE SHARE PERSONAL INFORMATION

We do not sell personal information simply because you visit the Website.

We may disclose personal information to certain categories of third parties when reasonably necessary to operate our business and provide our services.

These may include:

Service Providers

We may share information with companies and contractors that provide services on our behalf, such as:

Website hosting providers;
Cloud storage providers;
Website development and maintenance providers;
Analytics providers;
Email and communications providers;
Customer relationship management providers;
Payment processors;
Information technology providers;
Security providers;
Customer support providers; and
Other vendors that help us operate our business.

These providers may access personal information only as reasonably necessary to perform services for us and are expected to handle information in accordance with applicable contractual and legal requirements.

Legal and Regulatory Disclosures

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law;
Respond to legal process, subpoenas, warrants, or governmental requests;
Protect our rights or property;
Protect the safety of our users or others;
Investigate fraud or security issues;
Enforce our agreements; or
Respond to an emergency.

Business Transfers

If Better Outcomes is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

6. WE DO NOT SELL PERSONAL INFORMATION

Better Outcomes does not sell personal information for monetary consideration in the ordinary course of operating the Website.

If our practices change in the future and applicable law considers a particular disclosure, sharing arrangement, or advertising technology to constitute a “sale” or “sharing” of personal information, we will provide the disclosures and choices required by applicable law.

Where required, users may have the right to opt out of the sale or sharing of personal information.

7. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to websites, applications, products, or services operated by third parties.

Those third parties may have their own privacy policies and information practices.

Better Outcomes is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party website or service you visit.

8. ANALYTICS

We may use third-party analytics services to understand how visitors use the Website.

Analytics providers may collect information such as:

IP address;
Device information;
Browser information;
Pages visited;
Referring pages;
Approximate geographic information;
Website interactions; and
Other usage information.

Analytics information helps us understand Website traffic and improve the Website, services, and user experience.

If third-party analytics services are used, their collection and use of information may also be governed by their respective privacy policies.

9. MARKETING COMMUNICATIONS

If you voluntarily provide your contact information or otherwise consent to receive communications from us, we may send you:

Service-related communications;
Newsletters;
Updates;
Announcements;
Educational information;
Promotional communications; and
Other information relating to Better Outcomes.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us at:

[email protected]

Even if you opt out of marketing communications, we may continue sending transactional, administrative, security, or other non-promotional communications when necessary.

10. TEXT MESSAGES AND TELEPHONE COMMUNICATIONS

If you provide a telephone number, Better Outcomes may use it to respond to inquiries or provide requested services.

Where applicable, we will obtain any consent required by law before sending marketing text messages or making certain automated or prerecorded calls.

You may withdraw consent to marketing communications at any time by contacting us.

Message and data rates may apply to text messages depending on your mobile service provider.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide requested services;
Maintain business and transaction records;
Resolve disputes;
Enforce agreements;
Meet legal, accounting, tax, and regulatory requirements;
Prevent fraud and abuse;
Maintain security; and
Protect our legal rights.

The specific retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, aggregate it, or securely dispose of it, subject to applicable legal or business requirements.

12. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

Access controls;
Authentication procedures;
Encryption where appropriate;
Secure hosting and transmission technologies;
Monitoring and security procedures;
Vendor security requirements; and
Employee or contractor safeguards where appropriate.

However, no method of transmitting information over the Internet or storing information electronically is completely secure.

Therefore, while we work to protect personal information, we cannot guarantee absolute security.

If you believe your interaction with us or the Website is no longer secure, please contact us immediately.

13. CHILDREN'S PRIVACY

The Website is not intended to knowingly collect personal information from children under the age of 13 without appropriate parental consent.

We do not knowingly request or intentionally collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without the legally required consent, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact:

[email protected]

14. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Know

You may have the right to request information about:

The categories of personal information we collect;
The sources from which information is collected;
The purposes for collecting or using information;
The categories of third parties with whom information is shared; and
Certain specific personal information we maintain about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to exceptions provided by law.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Opt Out

Depending on applicable law and our practices, you may have the right to opt out of:

The sale of personal information;
Certain sharing of personal information;
Targeted or interest-based advertising; or
Certain profiling activities.

Right to Limit Certain Uses

Some state privacy laws provide consumers with the right to limit certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

The availability and scope of these rights vary depending upon your state or jurisdiction.

15. HOW TO SUBMIT A PRIVACY REQUEST

To exercise an applicable privacy right, please contact us:

Email: [email protected]
Phone: (216) 832-4358
Attn: Louis Kraus

Please clearly identify the nature of your request.

For example:

“Privacy Request – Access”
“Privacy Request – Delete”
“Privacy Request – Correct”
“Privacy Request – Opt Out”

We may need to verify your identity before completing certain requests. Verification procedures are intended to protect your information from unauthorized disclosure or deletion.

We will use information provided in connection with a privacy request only as reasonably necessary to process and fulfill the request, verify identity, maintain records of the request, and comply with legal obligations.

We generally will not require you to create an account solely to submit a privacy request.

16. CALIFORNIA RESIDENTS

If you are a California resident and the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to Better Outcomes, you may have additional rights regarding your personal information.

These may include the rights to:

Know what personal information is collected, used, disclosed, or sold;
Delete personal information, subject to applicable exceptions;
Correct inaccurate personal information;
Opt out of the sale or sharing of personal information;
Opt out of certain targeted advertising or profiling activities;
Limit certain uses of sensitive personal information;
Receive equal treatment for exercising applicable privacy rights; and
Exercise other rights provided by California law.

California law requires applicable businesses to provide specific disclosures regarding categories of information collected, purposes of collection, categories of recipients, retention practices, and consumer rights.

California Request Process

California residents may submit requests by:

Email: [email protected]
Phone: (216) 832-4358

We may take reasonable steps to verify your identity before fulfilling certain requests.

Subject to applicable law, you may use an authorized agent to submit a privacy request on your behalf.

We will not discriminate against you for exercising rights provided by California law.

California “Do Not Sell or Share”

Better Outcomes does not currently sell personal information for monetary consideration.

If our practices change such that applicable California law considers our activities a sale or sharing of personal information, we will provide the notices and opt-out mechanisms required by law.

17. OTHER STATE PRIVACY RIGHTS

Several U.S. states have enacted comprehensive privacy laws that may provide residents with additional rights.

Depending on your state of residence and whether the applicable law applies to Better Outcomes, you may have rights such as:

Accessing personal information;
Correcting personal information;
Deleting personal information;
Obtaining a copy of certain personal information;
Opting out of targeted advertising;
Opting out of the sale of personal information;
Opting out of certain profiling;
Appealing a denied privacy request; and
Limiting certain uses of sensitive personal information.

We will honor privacy rights to the extent required by applicable law.

18. DO NOT TRACK SIGNALS

Some web browsers offer “Do Not Track” (“DNT”) settings.

Because there is currently no universally accepted standard for responding to all DNT signals, the Website may not respond to every browser DNT signal.

Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control (“GPC”), to the extent applicable to our business and Website.

19. INTERNATIONAL USERS

Better Outcomes is based in the United States.

If you access the Website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your country.

By using the Website and providing information, you acknowledge that your information may be processed in the United States, subject to applicable legal requirements.

Where applicable law provides additional rights concerning international transfers or processing, we will comply with those requirements.

20. GDPR AND EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area, United Kingdom, or another jurisdiction where the General Data Protection Regulation (“GDPR”) or similar law applies to Better Outcomes, you may have additional rights.

These may include:

Access to your personal information;
Correction of inaccurate information;
Deletion of personal information;
Restriction of processing;
Objection to certain processing;
Data portability;
Withdrawal of consent where processing is based on consent; and
The right to lodge a complaint with a supervisory authority.

Where applicable, the legal basis for processing may include:

Your consent;
Performance of a contract;
Compliance with a legal obligation;
Our legitimate business interests; or
Another lawful basis permitted by applicable law.

If you wish to exercise an applicable international privacy right, contact:

[email protected]

21. SENSITIVE PERSONAL INFORMATION

We do not intentionally request sensitive personal information through the Website unless it is reasonably necessary for a specific service or purpose.

Depending on applicable law, sensitive information may include information such as:

Government identification numbers;
Financial account information;
Precise geolocation;
Certain health information;
Biometric information;
Account authentication information;
Certain information regarding race, religion, or other protected characteristics; or
Other information defined as sensitive by applicable law.

Please do not submit sensitive information through general contact forms unless specifically requested.

22. USER-GENERATED CONTENT

If the Website permits users to submit comments, reviews, testimonials, photographs, questions, or other content, please understand that information voluntarily posted in a public portion of the Website may become publicly available.

Do not submit information that you do not want publicly disclosed.

Better Outcomes cannot guarantee the privacy of information that you voluntarily make publicly available.

23. SOCIAL MEDIA

Better Outcomes may maintain social media accounts or provide social media functionality through the Website.

Interactions with social media platforms are governed by the privacy policies of those platforms.

If you interact with us through a social media platform, information you provide may be visible to others depending upon your account settings and the platform's policies.

24. THIRD-PARTY TECHNOLOGY

The Website may use third-party technologies and services for functions such as:

Website hosting;
Security;
Analytics;
Advertising;
Communications;
Forms;
Customer relationship management;
Payment processing;
Scheduling;
Video or multimedia;
Cloud storage;
Performance monitoring; and
Other business operations.

These providers may process information according to their own privacy policies and contractual obligations.

The actual third-party services used by Better Outcomes may change from time to time.

25. INFORMATION FROM OTHER SOURCES

We may receive information about you from sources other than directly from you, where permitted by law.

For example, information may come from:

Service providers;
Business partners;
Publicly available sources;
Referral sources;
Social media platforms;
Advertising or marketing partners; or
Other third parties with whom you have interacted.

We may combine information received from these sources with information collected through the Website.

26. BUSINESS RECORDS

We may retain information necessary to maintain legitimate business records, including records relating to:

Customer service;
Transactions;
Communications;
Contracts;
Financial and accounting requirements;
Legal matters;
Security incidents;
Privacy requests; and
Regulatory compliance.

Such information may be retained even after your relationship with Better Outcomes ends when necessary for legitimate business or legal purposes.

27. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If we make material changes, we may provide additional notice where appropriate, such as by posting a prominent notice on the Website or providing notice through available contact information.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by law.

28. CONTACT US

If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact us.

Better Outcomes
Attn: Louis Kraus
Email: [email protected]
Phone: (216) 832-4358
Website: https://getbetteroutcomes.site/

We encourage you to contact us with privacy questions or concerns so that we can address them appropriately.

29. EFFECTIVE DATE

This Privacy Policy is effective as of September 2, 2026.

Last Updated: September 2, 2026